IMPORTANT VALENTINE'S DAY DELIVERY INFORMATION
WE DO NOT GUARANTEE ANY SPECIFIC TIME OF DELIVERY ON VALENTINE'S DAY, THURSDAY FEBRUARY 14, 2019 WITHOUT EXCEPTION
NEXT BUSINESS DAY OR SELECTED FUTURE DELIVERY DATE AVAILABLE THROUGHOUT THE UNITED STATES & CANADA.
For all deliveries,
UPS "Standard" generally deliver within 2 -7 Business days.
UPS "Expedited" generally delivers within 2-3 business days.
UPS "Express" generally delivers within 1 business day.
(Business days do not include weekends and holidays)
All orders must be received by 11AM EST at lease one business day (Monday to Friday) prior to the delivery date. Orders received over the weekend will not be sent out until the following Monday. Cookies are generally delivered weekdays between 9am and 5pm (7pm for residences), however we can not guarantee time of delivery. Couriers do not call recipients for any reason. For deliveries into Canada please see: http://cookiegrams.com/pages/shipping-information . Cookiegrams reserves the right to change courier companies and/or delivery persons at it's sole discretion.
Please note that shipping costs are automatically calculated by UPS based on weight, size and destination. If your recipient is in a very rural or remote area, your package may take longer to deliver.
Cookiegrams.com is not responsible for lost or undeliverable orders or delays due to causes beyond our control such as but not limited to: wrong address, adverse weather, business closure, courier issues of any kind, or recipient and/or their representative's refusal of package. Unless specified otherwise in writing, should a recipient or their representative not be available to receive the package, it will be left at the front door. Cookiegrams shall not be held responsible in the event that an order is stolen or destroyed after being left in a safe place. Should the courier determine at their sole discretion that there is no safe place to leave a package at the door, they will not leave the package. For deliveries where the recipient was not available to accept the gift at the first attempt and the UPS driver does not feel safe to leave the package at the door, the courier may leave the package at a local UPS retail location for pick up by recipient or the courier may attempt to re-deliver the package on the next business day.
Fresh products are fragile and are therefore more likely to become damaged. For this reason be aware of the fact that economy/standard shipping is not recommended and is used at your own risk. Cookiegrams takes every precaution in packaging our Delicious Gifts however, sometimes during shipping some breakage occurs. We are not responsible for breakage for any reasons.
Orders may only be cancelled up to 5 business days prior to shipping date. All cancellations will incur a 15% Cancellation fee.
PLEASE ENSURE THAT YOU SELECT THE CORRECT DELIVERY METHOD SO THAT YOUR DELICIOUS GIFT ARRIVES ON TIME. WE WILL NOT CONTACT YOU IN THE EVENT YOU SELECT A DELIVERY METHOD THAT WILL DELIVER LATER THAN YOU REQUESTED.